Returns & Refunds Policy

Anuki offers free shipping in India for all prepaid orders. No COD

We dispatch orders within 2-3 business days of order placement and you will get an update once dispatched on your email and phone number.

All shipping times are estimated in good faith to be anywhere between 7-10 business days (due to the COVID crisis) depending on the location to be shipped in India.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid.

We only make use of reliable courier companies. Anuki is not liable for any delays in delivery by the Courier Company or on account of any factors beyond the control of Anuki.

Exchange Policy

Anuki aims to provide 100% satisfaction to its customers. However, at times due to unforeseen reasons, a customer might want to return or exchange the product. Here is an overview of our return policy.

Damage During Transit

We do a quality check and provide multiple layers of protection before dispatching the product. However, if the product received incurs damage during transit, reach out to us at your earliest (within 24 hours) by calling our helpline 7678032290, emailing on [email protected] or DMing us on social media.

To ease the replacement process and support your complaint, we suggest that you take some pictures or create a video while unboxing the package. Reach out to us immediately, so that the replacement process can be accelerated. Please make sure to make a video while the actual package unboxing.

Our pick-up service will have the damaged item picked up. After verification at our facility, we will send you a new piece of the same product. Unfortunately, we do not offer refund to avoid malpractices. Replacement will not have any extra shipping charges.

Wrong Item Received

If you have received a wrong item, we sincerely apologize for the inconvenience. Reach out to us at your earliest (within 24 hours) by calling our helpline 7678032290 , emailing on [email protected] or DMing us on social media.

NOTE: The second order will be dispatched only after the wrong order has been returned by you. Again, we cannot offer cash refund in this case too to avoid malpractices.

 

Faulty or Defective Product

If the product you receive seems to have manufacturing defect, we sincerely apologize for the inconvenience. Reach out to us at your earliest (within 24 hours) by calling our helpline,  emailing on [email protected] or DMing us on social media.

Our pick-up service will have the product picked up. Please send products in their original packaging with all accompanying accessories.
In this case, replacement will be provided to you 🙂

Product Does Not Meet Your Expectations

We deeply regret that we could not meet your expectations. Do reach out to us at your earliest (within 24 hours) by calling our helpline 7678032290, emailing or DMing us on social media.

In order to avoid all this inconvenience, we suggest that you make a well-informed purchase. You can reach out to us via whatsapp or facebook to get answers to any questions you might have about the order. We will happily assist you.

SECURITY INFORMATION

Is your site secure?

All online credit card transactions performed on this site using these gateways are secured payments. We will not share your identity, phone no or email id at any cost to marketing companies.

What payment options do you accept?

We accept payment by Paytm, GooglePay Credit card, Debit card (American Express, Visa, Master Card), Netbanking.